Eligibility Reviewer

The Tetra Tech Disaster Recovery Team is seeking a dedicated Eligibility Reviewer to support agriculture relief efforts in Maine following disaster events in 2023 and 2024.

About the role

The Eligibility Reviewer will conduct detailed reviews of applications and supporting documents to confirm completeness, eligibility, and compliance. Responsibilities include verifying financial and agricultural information, performing program-related calculations, and coordinating with applicants, internal teams, and external agencies.

Responsibilities

• Review applications and supporting materials to determine completeness and eligibility.
• Evaluate submitted documentation for accuracy, consistency, and compliance with program requirements.
• Validate and verify financial and agricultural information, including tax documentation and agricultural loss records.
• Conduct outreach and follow-up communications with applicants to obtain missing information or clarify submissions.
• Perform calculations based on program guidelines and established methodologies to support payment scenarios.
• Support the intake and review process for both electronic and paper-based applications, as needed.
• Coordinate with state USDA Farm Service Agency offices and other applicable agencies to help prevent duplicate payments for eligible losses.
• Collaborate with state government agencies and other internal and external stakeholders to support program implementation and facilitate resource access.
• Maintain accurate and confidential case files and documentation in accordance with organizational standards and regulatory requirements.
• Participate in ongoing training and professional development to stay current with disaster response and recovery strategies.

Requirements

• Experience in case management reviewing applications, eligibility determinations, case files, claims, or similarly detailed records.
• Strong attention to detail and the ability to interpret and apply program guidelines consistently.
• Demonstrated ability to maintain professionalism in high-pressure situations.
• Strong written and verbal communication skills, including the ability to conduct follow-up outreach professionally.
• Excellent organizational skills and ability to manage multiple reviews and deadlines at once.
• Proficiency in Microsoft Office applications, especially Word and Excel.
• Ability to work collaboratively with internal teams and external agencies in a deadline-driven environment.
• Ability to maintain confidentiality and discretion.

Preferred Qualifications

• Bachelor’s degree in public administration, business, agriculture, finance, social services, or related field. Equivalent experience may be considered.
• Experience with state or federal assistance programs, disaster recovery programs, or agricultural support programs.
• Familiarity with FSA processes, agricultural loss documentation, or related review procedures.
• Experience supporting program implementation in a public sector or consulting environment.
• Experience working with financial documents, tax records, agricultural records, or other sensitive documentation.
• Bilingual skills are a plus.

Physical Requirements

• Prolonged periods sitting or standing at a desk and using a computer.

Work Environment

Work is primarily performed in an office/call center environment requiring prolonged sitting, computer use, telephone communication, and occasional lifting up to 20 pounds.

Pay

The hourly rate for this position is $25 per hour. Actual rate will be determined based on location, experience, responsibilities, and qualifications.

Schedule

• Full-time: Monday–Friday, 8AM–5PM (no expected overtime)
• Travel Requirements: 0%–10%
• Work Location: US Remote

Benefits

• Comprehensive and market-competitive benefits.
• Merit-based financial rewards.
• Flexibility and company-wide commitment to work/life balance.
• Collaborative team atmosphere that values the contributions of all employees.
• Learning and development opportunities for ongoing professional growth.

About Tetra Tech

Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.