Eligibility Operations Worker - Kearney

The work we do matters! DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are looking for candidates who are passionate about helping people access critical services, possess excellent customer service skills, and have an attention to detail.

About the role

We are seeking Eligibility Operations Workers to join our team in Kearney, NE. This role involves determining eligibility for various assistance programs in our Economic Assistance or Medicaid teams. Your work significantly impacts whether Nebraskans receive the necessary food, financial assistance, supportive services, or medical care.

Responsibilities

• Participate in 6-8 weeks of paid training to prepare for eligibility determination tasks.
• Review and verify applications for assistance, including financial and demographic information via electronic, phone, or in-person exchanges.
• Use call center software and phones, including automated call distribution and voice response systems, in addition to other job duties.

Requirements/Qualifications

• Minimum Qualifications: 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education, or closely related fields, or relevant work experience.
• Preferred Qualifications: Experience in human services, case management, or eligibility determination for financial assistance programs.

Knowledge, Skills, and Abilities

• Customer service principles, interviewing practices, and understanding sociological conditions influencing human behavior.
• Strong skills in Microsoft Office software, including Word, Excel, and Outlook.
• Empathy, respect, and the ability to work independently, meet deadlines, protect confidential information, interpret and apply program regulations, and exercise critical thinking and independent judgment in determining eligibility.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities. Your total compensation includes more than just your paycheck. Learn more about our benefits here: State of Nebraska Benefits.

Equal Opportunity Statement

The State of Nebraska values our teammates and promotes diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.