Eligibility Operations Worker - Nebraska City

The work we do matters! DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are looking for candidates who are passionate about helping people access critical services, possess excellent customer service skills, and have an attention to detail.

About the role

We are particularly interested in candidates with experience in human services, case management, or determining eligibility for financial assistance programs. The role involves reviewing applications for assistance, verifying or updating financial and demographic information, and using call center software and phones.

Responsibilities

• Participate in 6-8 weeks of paid training to prepare for determining eligibility for individuals within our Economic Assistance or Medicaid programs.
• Review applications for assistance and verify or update financial and demographic information through electronic, phone, or in-person exchanges.
• Use call center software and phones, including automated call distribution and voice response systems, in addition to the above duties.

Requirements/Qualifications

• Minimum Qualifications: 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education or closely related fields, or equivalent experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance claims, unemployment services, or a combination of education and experience in these areas.
• Preferred Qualifications: Experience in the field of human services, case management, or determining eligibility for financial assistance programs.

Skills and Abilities

• Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs such as Word, Excel, and Outlook.
• Ability to show empathy and respect to those we serve, work independently, meet deadlines, protect confidential information, interpret and apply program regulations and policies, exercise critical thinking, independent judgment, and decisiveness in determining eligibility.
• The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing.

What We Can Offer You

• Stable employment opportunity
• Career development and learning
• Tuition reimbursement
• 156% match on first 4.8% contribution to Retirement Plan
• 13 paid holidays
• Generous leave accruals and benefits
• Opportunity to be part of a caring organization
• Flexible schedules

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer!

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.