Eligibility & Enrollment Program Manager

About the role

The Eligibility & Enrollment Program Manager performs complex professional work managing the eligibility and enrollment programs and staff, including planning, implementing, and evaluating programs and strategic plans. This role develops and maintains a service-oriented approach, supports quality initiatives, and fosters a healthy work culture through staff recruitment, training, and development. The manager is also responsible for overseeing the eligibility and enrollment budget.

Responsibilities

• Plans, manages, evaluates, and directs overall operations and work activities of the department both strategically and on a day-to-day basis.
• Collaborates with the leadership team to develop and implement department policies and procedures.
• Oversees activities of supervisors and staff; provides support and consultation to direct reports and staff.
• Leads department meetings.
• Works with Human Resources to manage and direct personnel functions, including recruiting, training, and performance management.
• Supports a healthy work culture by encouraging continuous improvement of staff.
• Performs staff evaluations, disciplinary actions, and addresses complaints and problems.
• Issues performance improvement plans or discipline when staff is underperforming.
• Sets management financial objectives and priorities with the eligibility and enrollment leadership team to prioritize, measure, and evaluate budget goals.
• Participates in the annual budget process and provides suggestions for eligibility and enrollment services programs.
• Monitors program area revenues and expenditures.
• Works with accounting staff to develop short and long-range financial outlooks for the department.
• Manages programs such as child support, general and medical assistance, consolidated chemical dependency treatment fund, MNsure, Minnesota supplemental assistance, group residential housing, Minnesota Family Investment Program, Supplemental Nutrition Assistance Program, burial and funeral expenses, and related activities.
• Serves on various boards and speaks at County meetings, social organizations, or community events to promote department programs.
• Engages in professional development and training; networks with other departments, agencies, and organizations to expand knowledge of services and coordination.
• Facilitates meetings, processes, and dialogue to encourage collaborative outcomes and relationships with internal county business, community partners, and community members.
• Performs other duties of a comparable level or type, as required.
• Keeps abreast of changing legislation, trends, policies, and developments in areas of responsibility.
• Attends various state, regional, and local training sessions.

Requirements

• Bachelor’s degree in behavioral or social sciences, Business Administration, Social Work, Nursing, or a closely related field.
• 3–5 years of child support, eligibility, county, or state human services experience.
• 3 years of experience working in a lead, supervisory, or management capacity; preferably in county human services.
• Valid driver’s license.
• Ability to pass a standard background check.

Benefits

• Steele County contributes to HSA/VEBA: $1,700 for single or $3,500 for family (if electing to pay for Medica medical insurance).
• Dental, vision, life insurance, and long-term disability insurance.
• Deferred compensation plan and PERA pension plan.
• Employee assistance program.
• Paid time off.
• Student loan forgiveness.

Pay

$103,064.00 - $131,310.00 annually.

Schedule

Full-time, first shift (day), on-site.