ELIGIBILITY AND SUPPORT SERVICES COORDINATOR

About the role

The Department of Social Services (DSS) comprises the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA fights poverty and income inequality by providing essential benefits such as Food Assistance and Emergency Rental Assistance. DHS addresses homelessness through innovative strategies to help families and individuals achieve self-sufficiency. The HIV/AIDS Services Administration (HASA) within HRA expedites access to medical, social, financial, and vocational programs for over 32,000 individuals living with HIV and 8,000+ affected families.

HASA provides intensive case management, direct linkages to Cash Assistance, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Long Term Care, homemaking, emergency housing, and permanent housing. Vocational services prepare clients for employment, with counselors helping to identify barriers and set goals. Additional services include home care, mental health and substance use referrals, transportation assistance, and SSI/SSD application support.

As the Eligibility & Support Services Coordinator / Principal Administrative Associate (PAA) III, you will support the Senior Center Director by providing administrative and technical assistance for program eligibility and benefits, enabling the team to focus on client services.

Responsibilities

• Provide support, resources, and technical assistance to staff to ensure efficient service delivery.
• Supervise Senior Eligibility Supervisors (PAA II), Office Manager, and clerical staff across units including D&C, Control, Reception, stock rooms, mailroom, and work units.
• Ensure regular stock room inventory, supply requisition/distribution, and availability of working equipment, forms, Metro Cards, CBIC Cards, and Cash Sub-impress.
• Maintain compliance with mandated D&C reports, desk audits, and client waiting room signage.
• Collaborate with HASA MIS to resolve systems/equipment malfunctions and coordinate procurement of office equipment, cell phones, and laptops.
• Maintain the center roster and collaborate with custodial staff to ensure center cleanliness.
• Monitor timeliness and accuracy of financial benefits and services by reviewing statistical reports, error/benefit issuance, Fair Hearing compliance, and employee performance (WMS, POS, WINROs).
• Develop and administer corrective actions, training, and supervision for performance improvement.
• Ensure proper interpretation, training, and application of departmental eligibility policies and procedures.
• Monitor Application and Recertification reports for timeliness and compliance with Quarterly Performance Reports.
• Assist in training new staff and providing center coverage.
• Handle employee-related concerns, including grievances, dispute resolution, training enrollment, labor relations, and time/leave liaison duties.
• Serve as the community liaison for the center, collaborating with clients, advocates, and the community to resolve concerns and participate in off-site events.
• Assist the Regional Manager as needed.

Qualifications

• A baccalaureate degree from an accredited college and two years of full-time progressively responsible clerical/administrative experience, including one year in an administrative or supervisory capacity; or
• An associate degree or 60 semester credits from an accredited college and three years of full-time progressively responsible clerical/administrative experience, including one year of administrative supervisory experience; or
• A high school diploma or equivalent and four years of full-time progressively responsible clerical/administrative experience, including one year of administrative supervisory experience; or
• Education and/or experience equivalent to the above, with all candidates required to possess one year of administrative or supervisory experience.

Education above the high school level may substitute for general clerical/administrative experience (but not the one year of supervisory experience) at a rate of 30 semester credits for 6 months of experience, up to a maximum of 3 years.

Schedule

9:00 AM – 5:00 PM

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Indicate interest in your resume and cover letter.