Elevator Service Technician

About the role

Torin Drive North America, a Hyperion brand, is a leading provider of geared and gearless machines for commercial and freight traction elevators. We are currently seeking a Field Service Technician to support our customers through technical assistance, site visits, and written communications.

Responsibilities

• Provide customers with training and technical support for the installation, repair, and troubleshooting of machines, motors, brakes, drives, controllers, and other electromechanical components
• Troubleshoot, install, and repair components at customer sites and in the central facility
• Create, complete, and document field service procedures
• Organize, track, and analyze all service activities; maintain the field service database
• Support new product development, including proper testing and qualification
• Administer Certified Mechanic Training
• Collaborate with the field support team to prioritize and execute tasks efficiently
• Conduct root cause analysis to drive product improvement and process efficiency
• Coincoperate with factory and vendor technical support teams to resolve customer issues
• Build and maintain positive professional relationships with customers and field staff
• Perform other duties as assigned

Requirements

• 5+ years of elevator service or maintenance experience: elevator mechanic or service technician with handson installation, maintenance, troubleshooting, and diagnostics of elevator equipment
• Strong interpersonal skills, grounded in honesty, ethics, and integrity
• Excellent customer service and communication skills
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft Office, Windows OS, web browsers, and search tools; SAP experience a plus

Qualifications

• Punctuality, sense of urgency, self-motivation, and the ability to work both independently and as part of a team
• Willingness and ability to travel domestically and internationally up to 80% based on field needs
• Absolutely valid passport required

Skills

• Microsoft Office
• Windows OS
• Web browsers
• Search tools
• SAP experience (plus)

Benefits

At Hyperion Solutions, Inc., our employees are our most valuable asset. We offer:

• Competitive salary
• Generous benefits package
• Opportunities for advancement
• A positive work environment that encourages initiative and supports personal and professional growth

Pay

Commensurate with experience

Schedule

Varies based on field needs