Elevated Risk Care Management - Program Manager

About the role

Gritter Francona is looking for a Program Manager to provide comprehensive program and project management support for the design, launch, management, evaluation, and preparation for scaling an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination, effectiveness, and continuity of suicide prevention-related care for Veterans at elevated risk. The Program Manager will serve as a key contractor resource supporting Government program leads and designated stakeholders throughout the full pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. The position requires strong healthcare program management expertise, clinical workflow understanding, implementation experience, stakeholder coordination skills, and the ability to translate complex program requirements into actionable plans, deliverables, and operational tools. The successful candidate will support development and execution of a structured, evidence-informed pilot that tests approaches for centralizing or better coordinating follow-up for high-risk Veterans identified through multiple pathways, including REACH VET, Risk ID, PDE, SPED, post-event outreach, and Veterans Crisis Line-related requests. The Program Manager will help ensure that the model minimizes redundant outreach and strengthens coordination among Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), and other clinical and operational teams.

Responsibilities

• Provide disciplined, comprehensive, and flexible program and project management across all phases of the ERCM Pilot.
• Develop, maintain, and execute integrated project plans, schedules, milestones, dependencies, risks, issues, decisions, and action items.
• Support planning, initiation, execution, monitoring, and closeout of program activities within an integrated healthcare system.
• Establish and maintain project governance, including Integrated Project Team (IPT) structures, meeting cadence, decision-making processes, and escalation pathways.
• Coordinate cross-functional workstreams and ensure activities remain aligned with approved program goals, timelines, and outcomes.
• Maintain comprehensive program documentation and ensure materials are suitable for Government leadership, field stakeholders, and operational use.
• Identify barriers, risks, dependencies, and opportunities and develop mitigation and resolution strategies.
• Support formation and ongoing management of the IPT.
• Facilitate