Elevated Risk Care Management - Project Manager

About the role

Gritter Francona is seeking a Project Manager to provide comprehensive project management and implementation support for the design, launch, management, evaluation, and preparation for scaling an Elevated Risk Care Management (ERCM) Pilot. The pilot focuses on improving coordination, effectiveness, and continuity of suicide‑prevention‑related care for Veterans at elevated risk. The Project Manager will serve as the single contractor point of contact for the Veterans Health Administration (VHA) for subject‑matter‑expert (SME) support requests and contractor performance matters, working closely with Government program leads, stakeholders, clinical teams, and contractor personnel throughout the pilot lifecycle (Concept, Explore, Design, Implement, Evaluate, and Spread phases).

Responsibilities

• Project Management and Coordination
  • Serve as the primary contractor point of contact to VHA for project matters, SME support requests, deliverables, schedules, risks, issues, and performance.
  • Plan, initiate, manage, execute, monitor, and close out project activities per approved requirements and timelines.
  • Develop and maintain comprehensive project plans, schedules, milestones, dependencies, deliverables, and action‑item tracking.
  • Coordinate multiple workstreams across Government and contractor teams; monitor progress and proactively identify risks, issues, resource constraints, dependencies, and schedule impacts.
  • Develop and implement mitigation and corrective‑action strategies; ensure deliverables meet Government requirements.
  • Maintain organized project documentation, decision logs, risk and issue registers, meeting records, and other artifacts.
  • Support governance through Integrated Project Team (IPT) meetings and working groups.
• Concept and Explore Phase Support
  • Assist IPT formation and establish effective coordination processes.
  • Help Government leads define problem statements, objectives, hypotheses, scope, assumptions, and desired outcomes.
  • Support development of the business, clinical, and operational foundation for the ERCM Pilot.
  • Contribute to governance structures, project metrics, reporting requirements, and pilot site‑selection criteria.
  • Coordinate stakeholder input and document decisions, requirements, dependencies, and action items.
  • Prepare project documentation and briefing materials for leadership review.
• Design Phase Support
  • Develop and finalize the ERCM operating model and implementation plans.
  • Coordinate creation of clinical and operational workflows to improve care coordination for high‑risk Veterans.
  • Integrate follow‑up activities for Veterans identified through REACH VET, Risk ID, PDE, SPED, post‑event outreach, and Veterans Crisis Line requests.
  • Identify opportunities to reduce redundant outreach and improve coordination among BHIP teams, MHTCs, and other clinical groups.
  • Develop standard operating procedures, workflow documentation, implementation and training materials, and other project resources.
  • Support pilot‑site readiness and implementation planning.
• Implementation and Pilot Operations
  • Coordinate ERCM Pilot implementation across three selected sites.
  • Develop and maintain site‑specific schedules, implementation plans, and readiness activities.
  • Oversee onboarding, training, stakeholder engagement, workflow implementation, and launch activities.
  • Track progress against milestones and performance requirements; facilitate communication among sites, Government leads, contractor personnel, and clinical stakeholders.
  • Monitor performance through reports, dashboards, status updates, and performance measures.
  • Identify and resolve implementation barriers; track and communicate risks, issues, decisions, dependencies, and corrective actions.
  • Document lessons learned and site‑specific experiences throughout the pilot.
• Evaluation and Reporting
  • Support development and execution of project evaluation activities.
  • Coordinate collection and organization of implementation data with Government stakeholders and evaluation personnel.
  • Monitor performance against established measures, milestones, and objectives.
  • Prepare dashboards, status reports, executive briefings, and other performance‑monitoring products.
  • Identify trends, lessons learned, implementation challenges, and improvement opportunities.
  • Translate findings into actionable information for Government leadership and program stakeholders.
• Stakeholder and SME Coordination
  • Serve as the central coordination point for VHA SME support requests.
  • Coordinate availability and activities of contractor SMEs in response to Government requirements.
  • Facilitate meetings, working sessions, IPT activities, and stakeholder engagements.
  • Develop agendas, meeting materials, minutes, action‑item trackers, and decision documentation.
  • Maintain effective relationships with Government leads, clinical stakeholders, pilot‑site personnel, and contractor team members.
  • Escalate significant risks, issues, resource needs, or performance concerns to appropriate leadership.
• Technical Writing and Documentation
  • Prepare clear, accurate, and professional project and technical documentation.
  • Develop project plans, status reports, implementation plans, meeting materials, briefings, workflow documentation, training materials, evaluation summaries, action plans, and transition documents.
  • Produce materials suitable for executive review, field implementation, and operational use.
  • Maintain documentation in an organized, consistent, and accessible manner.
  • Support development of standardized templates, tools, and processes for implementation and future expansion.
• Transition and Scale Planning
  • Support creation of an action plan based on pilot evaluation findings and lessons learned.
  • Coordinate development of transition materials and implementation resources for phased national expansion.
  • Develop implementation toolkits, training resources, communication materials, workflow guidance, and performance‑monitoring tools.
  • Assist with planning a deliberate national rollout beginning with environments similar to the pilot sites and expanding incrementally.
  • Identify dependencies, resource requirements, risks, and readiness considerations for expansion.
  • Support ongoing performance monitoring and continuous improvement during transition and scale‑up.

Requirements

• Bachelor’s degree (BA/BS) in business administration, healthcare administration, health services, public health, project management, or a related field from an accredited institution.
• Minimum of four years of relevant project/program management experience.
• Project Management Professional (PMP) certification.
• Preferred: experience supporting the Veterans Health Administration (VHA), Department of Veterans Affairs (VA), or another large integrated healthcare system.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short‑Term & Long‑Term Disability
• Training & Development