Elevate Solutions Payroll Associate

Primary Responsibilities

• Maintain and process payroll and HRIS data with a high degree of accuracy and confidentiality across client accounts.
• Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine inquiries and procedural guidance.
• Proactively manage assigned client workload, ensuring timely follow-up and resolution of open tasks, escalations, and service requests.
• Diagnose and resolve payroll and data discrepancies, leveraging available tools, documentation, and internal expertise to ensure accurate outcomes.
• Cross-functional Collaboration: Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.

Responsibilities

• Payroll Administration: Execute end-to-to payroll tasks including pre-check validations, earnings/deductions auditing, and post-processing confirmations.
• Data Maintenance: Manage HR, timekeeping, and pay data updates such as new hires, terminations, rate changes, and PTO adjustments.
• Client Issue Resolution: Triage and resolve day-to-day service requests from clients, escalating when appropriate based on scope or complexity.
• Knowledge Management: Maintain working knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables.
• Quality & Compliance: Perform audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Support Tax Filings: Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax related issues.

Requirements

• Bachelor’s Degree required
• Experience in customer service or previous client interfacing role
• Proficiency in Microsoft Office suite
• Data accuracy and proficiency
• Preferred: CPP, FPC, APA, and/or SHRM-CP certified
• Experience in payroll and/or call center environment