Element Chandler Fashion Center - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
• Communication Champ: Clearly, confidently, and with a smile, you keep things flowing smoothly whether chatting with guests or coordinating with the team.
• Quick-Thinking Problem Solver: Think fast, act smart, and turn potential hiccups into happy endings when challenges pop up.
• Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with ease, keeping everything organized and running like clockwork.

Education & Experience

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

• Located steps away from the upscale shopping, dining, and entertainment at Chandler Fashion Center
• Tumbleweed Park and Mesquite Groves Aquatic Center make it easy for visitors to stay active in our city, which is close to Phoenix, Scottsdale, and Tempe
• State-of-the-art fitness center, refreshing pool, and healthy food options help guests be at their best
• Bright and open multi-purpose public spaces inspire work, play, socializing, and unwinding
• Open-flow guest rooms designed to meet all guests' needs, with fully-equipped kitchens, the signature Heavenly Bed®, and thoughtful arrangements to rejuvenate them for work or play