Electronics Technician (TS/SCI Required)

Responsibilities

• Provides DLADS and Factory support during core business hours.
• Provides Level II Service Desk support.
• Supports the resolution of service requests tickets for new installation or desktop configurations within defined service level expectations.
• Executes up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computers.
• Works closely with Hardware Technician (Desktop), ECO, NPC, and Logistics to schedule equipment pickup.
• Adheres to NASIC Policies and procedures regarding proper handling of accountable equipment.
• Receives, sanitizes, and prepares IT equipment for pickup; an estimated 375 pieces of IT equipment per month.
• Supports single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours as approved by the COR.
• Provides Level II CFP support for all printers.
• Be required to replace or install approximately up to 50 new printers per year.
• Diagnoses and resolves printer/scanner/MFG requests/problems in a customer service oriented, team environment.
• Solves all printer trouble tickets within defined service level expectations.
• Imaging desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.
• Maintains supply of hardware and peripherals for break fix and warranty trouble tickets.
• Completes the sanitization and disposition forms.
• Utilizes the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) to track all requests for installation and disposition services.
• Provides warranty support for printers, laptops, and desktops.
• Collaborates with outside/parent agencies as required to coordinate corrective actions.
• Solves assigned tickets using Standard Operating Procedures (SOP’s).
• Adheres to and follows all safety guidelines to include use, storage, and proper maintenance of all tools.
• Uses existing processes and tools to sanitize and prepare multiple types of equipment for pickup.
• Image/Install/maintain/repair/remove workstations and peripherals.
• Provides computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision.
• Maintains a list of tools and toolboxes associated with this functional area.
• Works NASIC incident and service requests received and use best OEM practices to troubleshoots and repairs defective devices.
• Installs and moves workstations and peripherals in accordance with NASIC guidelines.
• Maintains a stock of at least 8 systems per network per day for break fix utilization.
• Maintains inventory of needed equipment to include hard drives, printers, toner etc.
• Receives, tests, and returns to Governmental bench stock all vendor repairs and warranty items.
• Ensures replacement computers are operational upon installation to the customer including all software.
• Communicates with the customer to ensure they retain all functionality upon receiving a new computer or printer.
• Provides monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.

Qualifications

• Must have an Active TS/SCI clearance.
• Must have or be able to obtain a Sec+ Certification.

Pay Range

• 31.25 - 38.47

Benefits

• Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.
• Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions. As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.