Electronics Repair Technician - AV LED

About the role

This position performs repairs to LED modules, maintains LED spare parts inventory, tracks and prepares analytical repair data, and assists the warehouse as needed. It works closely with the Service Coordinator and collaborates with Customer Service, Logistics, and Operations.

Responsibilities

• Repair LED modules, including soldering diodes to circuit boards, replacing and gluing masks, and waterproofing modules
• Determine the cause of damage and report client-related damage to the Loss Prevention Coordinator and/or corresponding Customer Service Associate
• Collect and maintain analytical data for LED module failure mode and prepare reporting
• Purchase and maintain inventory of LED repair and spare parts
• Coordinate all LED service and repair with OEMs
• Prioritize the release of repaired LED modules to warehouse locations as mandated by demand
• Monitor deliveries and any past-due shipments
• Communicate LED service status to Customer Service and Logistics departments and update internal software systems
• Build and maintain strong relationships with vendors and manage their performance
• Identify areas of potential cost reduction
• Assist the Accounting Department with Purchase Order/Invoice research as needed
• Maintain housekeeping standards in assigned area(s) and conform to the 5S process

Technical Competencies

• Basic Quality Control Competencies
• Basic Data Entry Skills
• Basic Mechanic and Electronic Skills
• Basic Math Aptitude
• Broad Organizing Skills
• Broad Telephone Handling and Etiquette
• Broad Email Response Handling and Etiquette
• Broad Oral Communication Skills
• Basic Professionalism
• Basic Problem Solving Skills
• Basic Teamwork and Conflict Resolution Skills
• Broad Time Management Skills
• Basic Web Research & Information Management Skills
• Basic Microsoft Office Skills (Excel, PowerPoint, Outlook, Word)

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Schedule

This is a full-time position. Monday through Friday, 8:00 am to 5:00 pm or 9:00 am to 6:00 pm schedule. Occasional evening and weekend work are required as job duties demand.

Requirements

• Basic soldering skills and related tool knowledge
• Basic IPCJ-STD knowledge
• Basic IPC-610 knowledge
• Basic IPC 7711/7721 knowledge
• Basic low-voltage electrical knowledge and wiring abilities
• Minimum of 1 year of experience in Technical Service
• Minimum of 1 year of experience in Quality Control

Preferred Qualifications

• 1+ years of soldering experience
• 1+ years of experience in A/V rental industry or related field
• 2+ years of experience in Technical Service
• 2+ years of experience in Quality Control
• Show site experience