Electronic Servicing Representative

About the role

We’re seeking a detail-oriented and service-driven professional to join us as an Electronic Services (EFT) Clerk. In this multifaceted role, you'll play a key part in processing a variety of financial transactions, supporting debit card services, managing ACH operations, and ensuring the smooth handling of both digital and paper-based banking functions. This position offers a dynamic environment where cross-training and collaboration are highly valued.

Essential Duties and Responsibilities

• Process ACH transactions including ACH receiving/ ACH Origination and returns via EasCorp & Synergy
• Reconcile cash advances
• Dispute processing in relation to Reg E including ATM/debit card disputes and unauthorized ACH
• Ordering and maintenance of debit/ATM cards
• Process and post mobile and remote deposit applications and transactions
• Reconcile in-clearing items and return unprocessed items to the Eascorp including check adjustments
• Maintain the Overdraft Privilege programs, including account monitoring
• Negative account reporting to Collections and Efunds
• Respond to member and branch inquiries; researching ACH & Debit card transactions
• Cross-train across operational functions to support team coverage as needed
• Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items.
• Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations.

Qualifications/Requirements

• Strong attention to detail and ability to follow both written and verbal instructions
• Excellent problem-solving skills and ability to analyze information and draw valid conclusions
• Proficiency with Microsoft Excel and Word
• Punctual and reliable, with a strong work ethic
• Ability to arrive promptly for scheduled shifts

Qualifications/Requirements

• High school diploma or GED required
• Previous experience in a credit union or financial institution preferred

Physical Demands & Work Environment

• This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations.
• The noise level is generally moderate.
• Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds.
• Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers.
• Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors.

Pay Range

Salary Band 2, $20 - $26 / hour