Electronic Service Technician

About the role

The Electronic Service Technician provides technical assistance, repair, maintenance, and training for all Troll Systems products and services. (THIS IS NOT A COMPUTER SOFTWARE OR AN IT POSITION) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• A basic technical understanding of RF systems, microwave, and airborne surveillance applications and systems
• Familiarity with the use of test equipment, fixtures, and procedures used to test RF systems, communication systems, and analog and digital electronics
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator issues with data link systems
• Installs or assists in the installation of Troll hardware/software and peripheral components either at the customer’s location or over the phone
• Instructs customers in the use of equipment, software, and manuals
• Loads specified software packages as required
• Recommends or performs remedial actions to correct problems
• Provides updates, status, and completion information to the manager, problem request tracking system, and/or users, via voicemail, email, or in-person communication
• Refers major hardware problems to the engineering department for corrective action and follows up to completion
• Repairs the customer-returned equipment
• Use customer service tools
• Domestic and international travel up to 25%

Requirements

• A basic technical understanding of RF systems, microwave, and airborne surveillance applications and systems
• Familiarity with the use of test equipment, fixtures, and procedures used to test RF systems, communication systems, and analog and digital electronics
• Ability to occasionally lift and/or carry up to 50 pounds; stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, and hear.
• Must be able to travel up to 25% of the time, domestically and internationally
• Possess a valid Driver's License
• Possess a valid Passport

Qualifications

• Associate's degree or equivalent from a two-year college or technical school preferred, or equivalent combination of education and experience
• Six months minimum related experience and/or training, one year preferred