Electronic Security Service Technician

Responsibilities

• System Maintenance & Service Support: Perform advanced diagnostics, repairs, and preventive maintenance on integrated security systems including access control, video surveillance, intrusion detection, and supporting infrastructure to ensure reliable system performance.
• Customer Site Ownership: Serve as the primary service technician for designated client sites, maintaining regular scheduled on-site service hours and ensuring systems remain operational, compliant, and properly maintained.
• Multi-Site Client Support: Provide service coverage for assigned multi-location customers, managing service tickets, coordinating repairs, and maintaining consistent service delivery standards across multiple facilities.
• On-Call & Rapid Response Support: Participate in a 24/7 on-call rotation to support urgent service requests and system outages. Respond to critical service tickets within defined service-level response windows, including potential 4-hour response requirements.
• Advanced Troubleshooting & System Restoration: Independently diagnose complex system issues, perform component replacements, and coordinate with engineering teams when necessary to restore systems to full operational capability.
• Customer Communication: Serve as a technical liaison with clients, providing updates on service tickets, system status, and recommended repairs or improvements to maintain system reliability.
• Documentation & Compliance: Complete service reports, maintain accurate documentation of repairs and maintenance activities, and ensure work meets internal standards and industry compliance requirements such as ISO-9001, CMMI II, and DCAA.
• Continuous Improvement: Identify recurring system issues and recommend long-term solutions, upgrades, or process improvements to improve system performance and reduce service disruptions.

Qualifications

• Education & Skills: High school graduate or equivalent; ability to work independently and in a team environment; completion of at least four industry certifications related to electronic security systems, networking, or systems integration.
• Experience: Minimum 5 years of experience in electronic security systems, including service troubleshooting, system maintenance, and integration of access control, video surveillance, and intrusion detection systems.
• Technical Expertise: Strong diagnostic and troubleshooting skills with the ability to independently resolve complex system issues in the field.
• Professional Development: Commitment to ongoing education related to system technologies, service best practices, compliance requirements, and emerging security solutions.
• Travel & Availability: Ability to travel to customer locations and respond to service calls as needed, including overnight travel when required. Must be able to participate in a 24/7 on-call rotation and respond to urgent service requests within defined response windows.

Physical Demands & Work Environment

• The role requires a high level of professionalism, adaptability, and organizational skills. Technicians must be able to perform prolonged technical work, lift up to 50 pounds, work at heights, and operate in a variety of indoor and outdoor environments. Work may involve exposure to varying weather conditions and requires adherence to safety protocols.
• The position also requires maintaining company-issued tools, vehicles, and equipment.

General Requirements for All Levels

• Communication: Strong oral and written skills to interact with peers, supervisors, and clients.
• Analytical Skills: Detail-oriented, capable of diagnosing and solving problems.
• Screening Requirements: Candidates must pass a background check, have a valid driver’s license, and be eligible for U.S. Government Security Clearance.