Electronic Security Banking Specialist 1 - Knoxville, TN

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our team. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, and more. You are part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

• Passionate about providing world-class service to customers, colleagues, and communities.
• A person of integrity with a commitment to growth, accountability, and delivering results.
• Eager to join an organization with a positive culture that embraces equal opportunity.
• Looking to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and are built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, including but not limited to all manufacturers' drive-up equipment, deal drawers, and audio/video equipment related to drive-up banking.
• Troubleshoot, repair, and replace components of remote units, audio, and video equipment.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Perform preventive maintenance as needed and act as a mentor to less experienced staff.
• Handle moderately complex installations for remote units, including alert systems, final connections, testing, and training.
• Respond to customer service calls, scheduled maintenance, and emergency/after-hours service calls in a timely manner.
• Identify potential project challenges, communicate them to appropriate parties, and assist in developing strategies to minimize deviations from estimated costs and project deadlines.
• Inspect completed work for conformance with specifications, requirements, and compliance with manufacturers' guidelines.
• Estimate cost, time, and materials for replacement equipment.
• Maintain, adjust, calibrate, and service equipment used in the performance of duties.
• Execute all work in accordance with state and local regulations, best practices, and company health and safety policies.
• Use strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Ensure Convergint is the customer’s first choice for service by acting as "our customer’s best service provider" at all times.
• Communicate and collaborate with team members to improve overall operations.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Stay informed on all company policies and present a professional image of Convergint at all times.
• Perform other duties and responsibilities as requested or required.

Requirements

• Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
• Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
• Solid knowledge of mechanical and electrical systems.
• Customer focus with a commitment to meeting the needs of customers.
• Strong oral and written communication skills.
• Adaptability to respond effectively to changes in situation or information.

Education: High School/GED or equivalent experience.

Preferred Experience (but not required):

• Technical diploma and/or equivalent trade experience (e.g., Electrician).
• 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
• Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.