Electronic Security Banking Specialist 1 - Atlanta, GA

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our team. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, and more. You must have good verbal, written, and interpersonal communication skills. As a Banking Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

• Passionate about providing world-class service to customers, colleagues, and communities.
• A person of integrity with a commitment to growth, accountability, and delivering results.
• Eager to join an organization with a positive culture that embraces equal opportunity.
• Looking to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and were built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Specialize in at least one of the following areas: locksmithing, drive-up systems, or electronics.
• Install equipment and service/support existing customers by responding to service calls.
• Install, repair, rebuild, and service remote drive-up systems, audio, and video equipment (Drive-Up Specialists).
• Handle a variety of locking mechanisms, from basic drawer locks to complex devices like vaults and secure keyways (Locksmiths).
• Provide support for electrical and electronics projects (Electronics Specialists).
• Install, program, test, repair, and service non-routine systems and equipment for drive-up, locksmith, and electronic projects.
• Troubleshoot, repair, and replace components of remote, audio, and video equipment.
• Install, configure, and support network systems and equipment for assigned projects.
• Perform preventative maintenance as needed and mentor less experienced staff.
• Handle moderately complex installations, including alert systems, with final connections, testing, and training.
• Respond to customer service calls, scheduled maintenance, and emergency/after-hours service calls.
• Identify potential project challenges and assist in developing strategies to minimize deviations from estimated costs and deadlines.
• Inspect completed work for conformance with specifications and compliance with manufacturers' guidelines.
• Estimate cost, time, and materials for replacement equipment.
• Maintain, adjust, calibrate, and service equipment used in the performance of duties.
• Execute all work in accordance with state/local regulations, best practices, and company health/safety policies.
• Use strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Act as "our customer’s best service provider" to ensure Convergint remains the customer’s first choice for service.
• Communicate and collaborate with team members to improve overall operations.
• Advise management on customer satisfaction, product performance, and suggestions for improvements.
• Stay informed on all company policies and present a professional image at all times.
• Perform other duties and responsibilities as requested or required.

Requirements

• Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
• Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
• Solid knowledge of mechanical and electrical systems.
• Customer focus with strong oral and written communication skills.
• Adaptability to respond effectively to changes in situation or information.

Education: High School/GED or equivalent experience.

Preferred Experience (but not required):

• Technical diploma and/or equivalent trade experience (e.g., Electrician).
• 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
• Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.