Security Service Specialist 1 - Knoxville, TN

About the role

Convergint is looking for a full-time, enthusiastic, results‑driven and forward‑thinking Security Service Technician to join our amazing culture. As a Security Service Technician you are part of a dynamic team that supports your growth as the company grows.

Responsibilities

• Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls including emergency and after‑hours calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job‑cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicate and work with team members consistently to improve overall operations of the Convergint Technology Center and the company.
• Perform primarily preventive maintenance on installed systems that are typically less complex.
• Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small‑project business.
• Provide technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance/repair routines associated with installed security systems, and install small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Education: High School/GED or equivalent experience.
• Preferred experience (not required