Electronic Health Record Educator

Job Responsibilities and Performance Standards

• Develop curriculum and conduct training for new and existing staff on the Electronic Medical Records (EMR) system and Practice Management Systems to support our front end and clinical staff.
• Develop and maintain detailed policy and procedure manuals (electronic and paper) including functional flow diagrams for all patient revenue cycle functions and ensure training is conducted for all changes and/or updates.
• Work with IS Applications team and department leadership to design training modules that directly reflect how each of the departments uses the system.
• Prepare and deliver presentations in person including demonstrations, train-the-trainer and end user classes and special training courses as needed.
• In collaboration with Human Resources, roll out training schedule for the year in coordination with new hire schedule.
• Create, update and maintain policies and procedures and training manuals of the EMR system to support all patient access areas.
• Ongoing work with the IS department on resolving issues for insurance eligibility via EMR.
• Point person in all information system EMR upgrade testing for end users.
• Acts as liaison to the Information Services department.
• Follow up with supervisors after trainings to provide feedback on new hire training.
• Develop a refresher training curriculum.
• Participate in GLFHC Help Desk supporting end users on EMR and practice management systems.
• Participate in Outreach & Enrollment meetings for Massachusetts League of Community Health Centers.
• Identify, develop and update competencies for staff, holding in-service training sessions as needed; and updating supervisors and managers of their employees' skills after each training session.
• Identify areas of focus, issues and trends to make improvements to overall patient access processes.
• Identify any potential opportunities to increase workflow efficiency and establish implementation techniques.
• Understand the complexities of health insurance plans e.g., Medicaid, Medicare, Connector Care, Commercial Insurance, sliding fee discount program, and self-pay.

Qualifications

• Experience: Three to five years of experience in health care.
• Bilingual Spanish/English preferred.
• Experience with computerized billing systems.
• Knowledge of Athena EMR, preferred.
• Proficient with Windows, Excel and PowerPoint.
• Excellent interpersonal, communication and presentation skills.
• Education: Associates Degree in Business or related field preferred, combination of education and experience will be considered.

Benefits

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.