Electronic Health Record Analyst III - MyChart, Healthy Planet, BID (Departmental Promotional Only)

About the role

The position of Electronic Health Record Analyst III - MyChart, Healthy Planet, BID is available in the Health IT Division of San Mateo County Health. This position requires minimal supervision and provides direct application support and user training for Health’s electronic health record (EHR) system. It also involves direct installation and maintenance of EHR applications, supporting the design, development, implementation, testing, update, integration, and maintenance of system configuration, and application tables.

Responsibilities

• Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision-making efforts associated with the EHR system.
• Collaborate with stakeholders to improve overall EHR utilization.
• Interact with vendors and other stakeholders to identify, prioritize, and recommend alternative solutions and risk mitigation strategies.
• Avoidance of redundant duties and responsibilities.

Requirements

There are currently three regular vacancies in the Health IT Division, one of each in MyChart, Healthy Planet, and BID, located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties.

Qualifications

• Epic Certification in specified areas and work experience in MyChart, Healthy Planet, or BID, and provider workflow within a hospital/clinic-based environment.
• Advanced expertise working with electronic health records.
• Experience working in a healthcare setting, preferably government county health.
• Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff.
• Experience participating in the coordination of the workload of lower level EHR Analysts.
• Experience in lead roles in “user” meetings to prioritize, review, and respond to user requests and delegate tasks and activities.
• Ability to assist in identifying time, resource management, requirement gathering, business need assessments, training needs i.e. Optimization, software updates, changes in regulatory requirements.
• Experience as a liaison between system users and information technology staff, vendors, and service providers.
• Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health.
• Demonstrated ability to troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms.
• Ability to work with key internal and external stakeholders to align technology solutions with business strategies.
• Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management, including utilizing appropriate escalation steps.
• Experience in implementation of new application systems.
• Demonstrated exceptional customer service skills.
• Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
• Ability to establish and maintain effective working relationships with those encountered on the job.
• Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
• Self-starter with the ability to work independently and as a member of a team.
• Excellent time management skills and ability to set priorities and adjust to meet deadlines.
• Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
• Adept at learning and applying newly acquired skills on the job.

Skills

Knowledge of: Electronic health record systems, specifically Epic software applications. Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance. Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables. Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows. Basic supervisory principles and practices. Customer service principles. Policies, procedures, and business operations. Principles and procedures in project management and project management methodologies.

Benefits

N/A

Pay

N/A

Schedule

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Note

This position will perform duties as either a lead worker or advanced specialist depending on the needs of the Health IT Division.