Electronic Distribution Specialist

About the Role

This position is located in Lexington, KY, within our lodging division under the operations line of business. The Electronic Distribution Specialist will leverage strong customer service skills, a working knowledge of Microsoft Office, an inquisitive attitude, and the ability to learn proprietary software. Daily responsibilities include researching, identifying, resolving, and escalating errors and defects impacting connectivity, as well as updating and maintaining hotel setup and mapping. Strong, regular communication with hotel partners and chain contacts is essential for success.

Responsibilities

• Grow and maintain the electronic distribution of the CLC network through directory management and ongoing hotel updates.
• Complete audits and cleanup initiatives to maintain accuracy of the CLC network.
• Maintain necessary electronic files and records.
• Establish and build rapport with chain contacts and hotel partners to increase the number of opted-in hotels.
• Make phone calls and/or send emails to hotels regarding connectivity status.
• Research, identify, communicate, and resolve issues impacting connectivity.
• Troubleshoot internal and external issues impacting connectivity.
• Perform test reservations, record, and analyze results to identify the source of errors.
• Coordinate with connectivity partners to resolve issues.
• Communicate with management and IT team regarding identified defects impacting connectivity.
• Perform other duties as assigned by the Electronic Distribution Manager and/or Vice President of Lodging Connectivity.

Requirements

• High School Diploma or GED.
• 2 years of relevant experience.
• 1 year of internal experience.
• Previous experience in hospitality.
• Experience with Derbysoft and/or GDS highly preferred.
• Excellent written and oral communication skills.
• Must be detail-oriented and self-motivated.

Benefits

• At-home setup.
• Company-issued equipment.
• Formal, hands-on training.

About Corpay

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries use our solutions. We are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.