Distribution Specialist

About the role

The Distribution Specialist will oversee the accuracy and timely distribution of health plan identification cards, review daily reports, manage various requests, and ensure all benefit materials align with the appropriate plan descriptions. This role collaborates with multiple internal teams and maintains Standard Operating Procedures (SOPs) to minimize errors, uphold high quality standards, and ensure consistent execution of tasks.

Responsibilities

• Develop, implement, and update Standard Operating Procedures (SOPs) to streamline processes, minimize errors, and ensure adherence to consistent work practices across the team.
• Work with the Software Engineering department to assist in the printing of health plan identification cards.
• Handle group requests related to reprints, temporary ID card images, and routing cards to different locations, ensuring they follow the established process.
• Use distribution software to review all health plan identification cards for accuracy and quality according to accompanying reports prior to release.
• Maintain the ticketing system, ensuring timely and efficient resolution of requests, prioritization of tickets, and seamless communication between teams to maintain excellent customer service.
• Ensure that all benefit materials mailed match the benefits of each group with the appropriate plan descriptions, maintaining consistency and accuracy.
• Manage daily reports in alignment with departmental quality standards, addressing any issues promptly.
• Track and provide turnaround times for ID cards upon request, ensuring timely and accurate delivery of materials.
• Utilize all capabilities to enhance the competitiveness and profitability of members by being collaborative, curious, and self-accountable in delivering results.
• Perform all other duties as assigned.

Work Environment

The physical demands and work environment described are representative of those required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to communicate with others.
• Frequently required to move around the office.
• Often required to use tools, objects, and controls.
• The noise level in the work environment is usually moderate.