Electronic Commerce Specialist

About the role

Boise Cascade is a leader in distributing building materials and manufacturing wood products across the United States and North America. This role supports the e-Commerce activities of BMD by building and leveraging relationships with internal and external customers.

Responsibilities

• Monitor automatic EDI scheduled processes for completion, including daily incoming and outgoing EDI transmissions.
• Ensure prompt EDI processing by performing system table and list adjustments, cross-references, and branch assignments.
• Generate and process forms that are not auto-processed.
• Track and resolve EDI trading partner acknowledgments and communication.
• Distribute processing output to departments and individuals on schedule and properly archive work product.
• Monitor the EDI Support mail folder, resolve issues, and take ownership of issues in assigned areas.
• Promptly and proactively identify and escalate next-level issues to other EDI team members or manager.
• Continually track and communicate EDI issues and outcomes to end users and the EDI team.
• Maintain shared coverage of the support mail folder when other EDI staff are unavailable.
• Assist BMD customers, suppliers (trading partners), branch and division administrative and accounting personnel, buyers, sales representatives, department managers, and other personnel utilizing work product produced by EDI processing.
• Serve as the EDI processing subject matter expert.
• Gather system and EDI information to identify root causes of processing issues and end-user challenges, then propose and implement solutions.
• Collaborate with BMD personnel to identify new time-saving EDI processes.
• Monitor EDI scheduled and manual processes; act to resolve exception reports.
• May assist with EDI processing scheduling and maintaining and adding new trading partners.
• Work with trading partners in synchronizing item data.
• Produce and disseminate statistical reports.
• Maintain UPC and I2of5 assignments for the division and test new releases of ERP software.
• Demonstrate a strong commitment to safety, quality, environmental awareness, and continuous process improvement.
• Perform other duties and responsibilities as assigned.

Requirements

• College degree or equivalent work experience in a related job function.
• Working conditions are an office environment with minimal physical exertion.

Preferred Qualifications

• More than three years of experience in a related job function.
• Professional certification may be required.

Benefits

• Medical and prescription drug coverage.
• Dental and vision coverage.
• Flexible Spending Accounts (Healthcare and Dependent Care).
• 401(k) Retirement Savings with company contribution.
• Paid Time Off (20 days per year).
• Paid Holidays (10 per year).
• Paid Parental Leave (6 weeks).
• Life Insurance.