Electronic Classroom Technical Support Specialist

Client Solution Architects (CSA) delivers integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. With nearly 50 years of experience, CSA deploys teams from operations centers, shipyards, training sites, and program offices to advance federal missions.

About the role

We are seeking an Electronic Classroom Technical Support Specialist to support a program onsite in Port Hueneme, CA.

Responsibilities

• Ensure student training infrastructure is functional and available
• Ensure that Active Directory accounts are properly configured
• Assist customers in overcoming challenges through monitoring and performance management
• Identify problem areas and opportunities for improvement in a mission-critical network
• Turn metrics into information and communicate their meaning
• Manage users and computers in an enterprise network
• Support multi-media systems and community of interest (COI) network operations
• Perform local group policy management and file share, system, and account administration
• Handle configuration and change management, as well as life cycle support
• Install, maintain, and troubleshoot workstation and server hardware, including board replacement and cable switching
• Conduct system monitoring and troubleshooting
• Provide onsite service center support

Requirements

• Must possess an Interim or active Secret clearance
• High school diploma or equivalent
• 3 years of relevant experience
• Experience with electronic documentation, system administration, network administration, or database administration
• Security+ certification or equivalent
• Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
• Experience with systems and hardware/software administration and integration
• Experience with routine maintenance, including break/fix, backup and recovery, and inventory and asset management
• Knowledge of system development, software maintenance, and ancillary functions
• Knowledge of cyber defense compliance and accreditation services

Qualifications

• Bachelor’s degree (preferred)
• Experience with multi-media systems support
• Experience with local group policy management and file share, system, and account administration
• Experience with configuration and change management and life cycle support
• Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
• Experience with system monitoring and troubleshooting
• Ability to perform onsite service center support

Physical Requirements

• Sit for extended periods and work at a computer workstation
• Use hands and fingers to operate keyboards, mice, and other input devices
• Communicate effectively, both verbally and in writing
• Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust focus
• Stand, walk, bend, or reach; access equipment located in data centers, offices, or under desks
• Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

Pay

$53,000 to $93,000 per year