Electronic Classroom Technical Support Specialist

About the role

Client Solution Architects (CSA) is seeking a Desktop Support Specialist to provide electronic classroom technical support onsite in Jacksonville, FL.

Responsibilities

• Ensure student training infrastructure is functional and available
• Ensure that Active Directory accounts are properly configured
• Aid customers in overcoming any challenges through monitoring and performance management
• Identify problem areas and opportunities for improvement in a mission critical network
• Turn metrics into information and communicate their meaning
• Manage users and computers in an enterprise network

Requirements

• Clearance: Must possess Interim or an active Secret clearance
• Education: HS Diploma or equivalent
• Years of Experience: 3 years of relevant experience
• General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
• Certifications: Security+ or equivalent
• Bachelor's degree
• Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
• Experience with systems and hardware and software administration and integration
• Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management

Qualifications

• Experience with multi-media systems support and community of interest (COI) network operations
• Experience with local group policy management and file share, system, and account administration
• Experience with configuration and change management and life cycle support
• Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
• Experience with system monitoring and troubleshooting
• Knowledge of system development, software maintenance, and ancillary functions
• Knowledge of cyber defense compliance and accreditation services

Skills

• Ability to perform onsite service center support

Benefits

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

Pay

N/A

Schedule

N/A