Electronic Billing Manager

About the role

We are seeking an experienced Electronic Billing Manager to co-lead and oversee electronic billing operations, ensuring accuracy, compliance, and efficiency throughout the billing lifecycle. This position is ideal for a proactive leader with strong problem-solving abilities, extensive legal billing experience, and expertise in electronic billing platforms. You will play a critical role in managing electronic billing operations and leading a team of billing specialists, working closely with attorneys, clients, and internal departments to ensure invoices are processed accurately, comply with client billing guidelines, and are submitted in a timely manner. This role requires a strong balance of leadership, technical expertise, financial analysis, and client service.

Responsibilities

• Oversee the electronic billing process from invoice generation through submission and payment tracking.
• Review e-bill submissions for accuracy and compliance with client-specific billing requirements.
• Monitor billing workflows and address submission issues promptly.
• Ensure timely generation, distribution, and resolution of invoices.
• Co-manage and mentor a team of billing professionals, providing guidance on billing discrepancies, rejections, and appeals.
• Foster a collaborative, high-performing team environment and assist with workflow prioritization and performance management.
• Serve as a liaison between attorneys, clients, and internal departments regarding billing matters, resolving inquiries and discrepancies efficiently.
• Build and maintain strong working relationships to promote client satisfaction.
• Prepare and analyze billing and revenue reports, tracking key performance indicators and revenue trends.
• Identify opportunities to improve billing processes and operational efficiency, providing financial insights and recommendations to leadership.
• Ensure adherence to client billing guidelines and internal policies, recommending and implementing process improvements to increase accuracy and efficiency.
• Maintain compliance with legal billing standards and best practices.

Requirements

• Minimum of 7 years of billing experience, preferably within a law firm or professional services environment.
• Prior experience managing or supervising billing personnel.
• Demonstrated expertise in electronic billing systems and processes.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Skills

• Advanced proficiency with Elite 3E billing software (required).
• Strong proficiency in Microsoft Excel.
• Experience with financial reporting and billing analytics tools.
• Strong understanding of electronic billing platforms and client billing guidelines.
• Excellent leadership and team-development skills.
• Strong communication and interpersonal abilities.
• Exceptional attention to detail and organizational skills.
• Analytical thinking and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to accuracy, compliance, and client service excellence.

Ideal Candidate Profile

The ideal candidate will bring a combination of legal billing expertise, leadership experience, and strong technical skills. They will be comfortable collaborating across departments, managing complex billing requirements, and driving continuous improvement within the billing function.