Electronic Banking Coordinator

Primary Office Location

4140 East State Street
Hermitage, Pennsylvania 16148

Position Overview

The incumbent is primarily responsible for rotating and monitoring the work flow in the specific area and coordinating the workflow for projects assigned to the area. The incumbent acquires knowledge in all Electronic Banking job functions to provide a solid backup due to heavy volumes, backlogs or being short staffed. The incumbent updates procedures and aids supervisor in eliminating banks loss, risk and negative customer service ensuring Bank policies and government regulations are followed within time frames and/or standards established.

Primary Responsibilities

• Captures and coordinates daily work flow, works on special projects and the flows for the special projects assigned in a specific area.
• Performs day to day ACH, Wire & SWIFT function activity when short staffed or heavy volume.
• Aids in weekly scheduling of staff for the various functions and identifies and improves procedures and identifies process improvements.
• Responds to complex inquiries or refers to the appropriate department or person for resolution.
• Solves unusual processing exceptions and research requests.
• Exhibits the necessary follow through with customers or staff.
• Shares their problem solving skills with staff to create stronger more knowledgeable employees.
• Understands the intricacies of Electronic Banking Automated Clearing House (ACH), Wire Transfer and SWIFT functions.
• Remains updated on rules and regulations that govern the ACH and Wire functions.
• Updates department procedures as changes occur and works with various areas to ensure procedures do not conflict with procedures from other business units.
• Works closely with Treasury Management on procedures for the Business online clients.
• Trains new staff and existing staff on current and new procedures.
• Provides input for annual reviews and communicates recurring or serious issues to the supervisor and manager.
• Serve as backup supervisor when necessary.
• Maintains strong relationships with Treasury Management, International Banking Dept, Fundtech, Mellon Bank, Wells Fargo Bank and other correspondent Banks used for Foreign wires.
• Works with Fundtech to resolve any daily software issues, testing and implementation of changes to the software.

Minimum Education and Experience

• High School or GED
• 3 years of relevant experience

Special Skills

• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level

Physical Requirements

N/A

Equal Employment Opportunity (EEO)

F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.