Electronic Banking Assistant Manager II

About the role

The Electronic Banking Assistant Manager II position is open at Arrow Financial Corporation. This role requires experience in operational efficiency, supervision, and strong analytical and problem-solving skills.

Responsibilities

• Assist management in defining roles and responsibilities of team members; manage, coach, counsel team to meet department goals and achieve performance standards; encourage continuous improvement and career development.
• Collaborate with management team on formulation and implementing strategies and processes to increase efficiencies, improve customer service, create, and achieve department procedures and goals.
• Oversee daily department operations, supporting strategic plan; day-to-day operations, projects, and special assignments.
• Aid in the Sarbanes-Oxley (SOX) program, as well as working with other internal/external auditors supporting internal controls mitigating company risks.
• Optimize departmental practices; identify/collaborate with other departments and key stakeholders to understand impact from projects and resolve issues to achieve optimal implementation outcome.
• Research, propose, and implement changes necessary to stay current with regulatory requirements and compliance directives. Remain current on regulatory changes/guidance applicable to Electronic Banking.
• Provide quality control review of designated work; ensure timely and accurate reporting.
• Facilitate customer escalation calls and situations to ensure resolution and customer satisfaction, provide call center support as needed.

Qualifications

• Education/Certifications: Associate’s degree or equivalent experience in banking; 4 years of banking experience preferred; 1 year of supervisory experience preferred.
• Skills/Knowledge: Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus; strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders; ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail; proven organizational, project management, analytical, research, and problem-solving skills; extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E; ability to work independently and as a collaborative team member with high degree of initiative and follow-through.

Physical Demands and Work Environment

• Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint; knowledge of banking related software a plus; strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with employees, management, customers and other stakeholders; ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail skills; proven organizational, project management, analytical, research, and problem-solving skills; extensive knowledge of banking rules and regulations pertaining to deposit accounts with emphasis on Regulation E and Dispute Resolution; ability to work independently and as a collaborative team member; initiative and follow-through key.

Benefits

We offer a comprehensive benefits package that includes:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays.
• Medical, Dental, and Vision Insurance and Flexible Spending Plan.
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership.
• Education and Tuition Reimbursement.
• Employee Assistance Program for our employees and their immediate family members.

Equal Opportunity Employer

We are an Equal Opportunity Employer and provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

Company Information

Arrow Financial Corporation has over $4 billion in assets and provides a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.