Electromechanical Field Service Technician III

Responsibilities

• Support customers with operational or maintenance issues.
• Address escalated technical and service-related concerns.
• Diagnose failures in mechanical, hardware, software, and systems.
• Implement effective repairs to minimize downtime.
• Prepare reports for analyzing product failure trends and serviceability issues.
• Aid in the on-site training and development of less experienced field service technicians.
• Act as a key communication link between technical support, management, and the customer on technical matters and projects.

Requirements

• Flexibility for long hours and travel is required.

Skills

• Hands-on experience with electromechanical equipment.
• Proficiency in electromechanical troubleshooting.
• Understanding of electronic principles.
• Working knowledge of computer systems, PCs, and networking.
• Experience with solenoids, belts, rollers, bearings, pneumatics, and guides.
• Strong oral and written communication skills.
• Ability to use a laptop/tablet for administrative and diagnostic tasks.