Electrical Supervisor

About the role

We are seeking an experienced and motivated Electrical Supervisor to lead our team of electrical technicians and deliver a high‑quality, responsive repairs and maintenance service across homes and communities. Reporting to the Operations Manager for Electrical Compliance, you will oversee a team, manage workloads, support technical development, and ensure residents receive excellent service. The role is based in Croydon with occasional travel to other regions as needed.

Responsibilities

• Lead and supervise a team of electrical technicians, promoting a strong customer‑focused culture and a “right first time” approach.
• Manage workloads, priorities, budgets, and performance targets to ensure efficient service delivery.
• Oversee repairs, maintenance, inspections, and testing to consistently high standards.
• Support compliance activities, including NICEIC assessments, certification requirements, and implementation of regulatory updates.
• Identify faults, resolve complex issues, and aim for first‑time fixes wherever possible.
• Mentor, develop, and motivate technical staff to achieve high performance.
• Maintain strong relationships with residents, colleagues, and contractors through excellent communication.
• Participate in a 24‑hour emergency call‑out and escalation rota, including evenings and/or weekends with reasonable notice.
• Travel occasionally to support colleagues and teams in other regions.

Qualifications and Skills

• Proven experience supervising electrical repairs, maintenance, and compliance activities within a housing, maintenance, or similar environment.
• At least two years’ experience as a NICEIC Qualified Supervisor or equivalent supervisory experience.
• Relevant electrical installation qualifications, including:
  • NVQ Level 3 Electrical Installation (or equivalent recognised qualification)
  • AM2 certification (where applicable)
  • Inspection and Testing qualification (e.g., City & Guilds 2391 or 2395)
  • 18th Edition Wiring Regulations qualification (City & Guilds 2382)
• Extensive experience carrying out electrical repairs, maintenance, inspections, and testing.
• Strong knowledge of NICEIC requirements, electrical regulations, health and safety legislation, and compliance standards.
• Demonstrated ability to manage, mentor, and develop technical teams.
• Excellent communication and interpersonal skills with the ability to build positive relationships with residents, colleagues, and contractors.
• Commitment to delivering outstanding customer service, especially to vulnerable residents, with professionalism and sensitivity.
• Strong organisational skills and the ability to manage workloads, priorities, budgets, and performance targets effectively.
• Proactive, collaborative approach and dedication to fostering a positive team culture.
• Full UK driving licence with no more than six points and no serious motoring offences in the last 10 years; minimum two years driving experience.

About the team

You will join the Direct Services Reactive Repairs team, delivering essential repairs, maintenance, and compliance services that keep residents safe and homes well maintained. Working closely with colleagues across Direct Services, you will lead a dedicated team of electrical technicians, ensuring work is completed safely, efficiently, and in line with regulatory requirements. The team prioritises resident satisfaction, compliance, and value for money, fostering a responsive, high‑quality service environment.