Electrical Specialist

Position Purpose

We are looking for an Electrical Specialist who will serve as a trusted resource for both Electrical Equipment Company (EECO) and its external customers. This role combines technical expertise with strong communication skills to deliver high-quality assistance for industrial automation products and solutions. You will work in an office-based environment, providing remote support and guidance to ensure smooth operations and customer satisfaction. This role does not manage people. You will report to the Automation Group Manager for Central Virginia and will be located out of EECO’s Richmond, VA branch.

Primary Responsibilities

• Provide timely and accurate technical assistance to external customers via phone, email, and remote tools.
• Assist EECO's sales, engineering, and operations teams with product selection, configuration, and troubleshooting.
• Diagnose and resolve technical issues related to PLCs, HMIs, drives, sensors, motor control and industrial networking.
• Maintain detailed records of support cases, solutions, and technical best practices.
• Develop and deliver training sessions for EECO's teams and its customers on product features and applications.
• Stay current with new technologies, product updates, and industry trends to enhance support capabilities.

Requirements

• Associate or bachelor's degree in electrical engineering, Automation, Mechatronics, or related field (or equivalent experience).
• 2+ years in industrial automation, technical support, or related role.
• Strong knowledge of PLC programming, industrial automation products and control systems.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills for technical and non-technical audiences.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred: Familiarity with Rockwell Automation products and CAD experience.

EECO Culture: We Value People with Values

• Achieve Results - I am responsible for our Company's Results and for aligning my activities to achieve those results.
• Delight Customers - I understand and anticipate our customers' needs and drive innovation for their benefit.
• Straight Talk - I regularly ask for and offer direct and timely feedback.
• It's Mine - I "Own It" and always ask the question, "What Else Can I Do?"
• Value Everyone - I appreciate every member of our team and I recognize their contributions.
• Think Team - I put the needs of the team first "because we are one EECO."
• Build Trust - I encourage and support everyone's contribution and new ideas in pursuit of their personal best.

Pay

$80,000 to $100,000