Electrical Services Manager II

About the Role

As an Electrical Services Manager 2 at Rosendin, you will provide overall management and direction for small recurring and non-recurring work, including service contracts, projects, and work orders of low to medium complexity. This role offers a true sense of ownership and the opportunity to work with a proven industry leader on high-profile projects nationwide.

Responsibilities

• Provide initial client contact to assess client needs for their facility or service call.
• Prepare complete estimates and budgets for service contracts, projects, or service calls with a detailed review of client requirements.
• Manage 1-year to 5-year service contracts, including electrical and fire alarm services for preventive maintenance, repairs, and subcontracts.
• Assign tasks to staff for projects and work orders as required.
• Understand terms and rates with clients to facilitate and sustain service accounts.
• Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company's interest while maintaining client relationships.
• Prepare monthly cost reports under the supervision of a Division Manager.
• Schedule regular visits with sustaining service accounts to ensure client satisfaction.
• Fulfill division objectives, policies, procedures, and performance standards within corporate policy.
• Maintain a complete knowledge of the status of all projects.
• Instill and promote a "win-win" attitude with service drivers to ensure profitable work and satisfied customers.
• Coordinate efforts with the Business Development Group.
• Monitor the quantity and quality of work performed by service drivers and support personnel.
• Execute organizational programs, policies, standards, and procedures consistent with corporate guidelines.
• Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.

Requirements

• Minimum 5 years' experience in a project management, service management, or facility management role.
• Demonstrated experience in promoting and selling service contracts to meet client needs (can be a combination of education, training, and relevant experience).
• Proficient technical and customer service skills.
• Able to meet deadlines and work within budgets.
• Extensive knowledge of safety protocols and procedures.
• Ability to apply innovative and effective management techniques to maximize employee performance.
• Commitment to working in a team atmosphere.
• Proficient in using a computer and Microsoft Office (Outlook, Word); advanced skills in Excel.
• Accubid and Oracle experience preferred.
• Working knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc.
• Ability to prioritize and manage multiple tasks, adapting to changing priorities as necessary.
• Ability to work under time pressure with a positive attitude.
• Effective oral and written communication skills.
• Self-motivated, proactive, and an effective team player.
• Ability to interact professionally with all levels of employees, vendors, clients, and others.
• On-site and in-office presence required to develop and maintain customer relationships.

Working Conditions

• General work environment: sitting for long periods, standing, walking, typing, carrying, pushing, bending.
• Work is conducted primarily indoors with varying environmental conditions (e.g., fluorescent lighting, air conditioning).
• Noise level is usually low to medium; it can be loud on the jobsite.
• Occasional lifting of up to 30 lbs.
• Travel up to 50%.

Benefits

• ESOP - Employee Stock Ownership Plan.
• 401K retirement plan.
• Annual bonus program based on performance, profitability, and achievement.
• 17 PTO days per year plus 10 paid holidays.
• Medical, dental, and vision insurance.
• Term Life, AD&D Insurance, and Voluntary Life Insurance.
• Disability Income Protection Insurance.
• Pre-tax Flexible Spending Plans (Health and Dependent Care).
• Charitable Giving Match with the Rosendin Foundation.

Pay

$102,800.00 - $135,000.00 Annual