Electrical Service Supervisor

About the role

Supervises a team of service technicians in the safe and efficient service of commercial industry trades, equipment, components, and systems.

Directs and supervises assigned service technicians in the overall delivery and financial performance of a book of business—made up of Service Agreements, Quoted Repairs, and T&M (Time & Material) Work. Clearly communicates work responsibilities and accountabilities and ensures adherence to policies, procedures, and standards. Provides technical support and guidance to technicians as needed.

Responsibilities

• Assists with service quotes and estimates to support sales and growth initiatives.
• Reviews service tickets and other field paperwork; assures time is correctly applied and descriptions of work are accurate and appropriate.
• Addresses and resolves any issues with technicians.
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Monitors work performed to ensure quality of work, cost estimates, and customer expectations are met.
• Manages the selection, ordering, and delivery of supplies and equipment for technicians on assigned projects.
• Makes periodic visits to work sites and ensures customers are satisfied with work performed.
• Evaluates technician performance and ensures compliance to safety standards.
• Investigates customer complaints to help remedy the situation and promptly implement corrective measures as required; escalates problems to the next level of management when necessary.
• Ensures technicians adhere to all legal, regulatory compliance, safety, and risk management policies and procedures; promotes safe working behaviors.
• Supports the development of technical skills and knowledge of the technicians; coordinates with the Service Operations Manager to develop technician training curriculum as needed.
• Performs additional assignments as requested or needed.

Requirements

• High school degree or GED.
• 5 years of experience performing service maintenance and repair work within the mechanical industry.
• OSHA-30 certification (if not currently certified, must be obtained within six months from date of hire).
• Successful completion of a trade/technical training program preferred.
• Working knowledge of business/industry practices, processes, and standards.
• Proficient verbal and written communication skills.
• Good organizational and problem-solving skills.
• Basic Microsoft Office skills and other related business applications.

Benefits

As a 100% employee-owned company, we are committed to supporting the well-being of our employees and their families.

• For positions covered by a collective bargaining agreement (CBA), wages and benefits—including health and welfare, retirement, paid time off, and other provisions—are determined in accordance with the applicable local union agreement.
• In addition to union-provided benefits, employees may have access to company-sponsored programs such as:
  • Training and professional development opportunities.
  • Company-supported career advancement and apprenticeship pathways.
  • Wellness resources and employee support programs.

Specific benefits and eligibility may vary based on union affiliation, location, and the terms of the applicable CBA.

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.