Electrical Service Operations Manager

About the company

Sequoyah Electric does more than build complex electrical and technology systems; we share a commitment to trust, strong partnerships, and a culture grounded in delivering meaningful work the right way. As a full-service electrical and technology contractor, we integrate preconstruction, in-house engineering, and prefabrication to deliver innovative design-build solutions across a wide range of markets. For more than 37 years, our passionate, solution-oriented professionals have driven success by taking pride in their work and supporting one another. We foster a safe, collaborative environment where accountability and teamwork go hand in hand, and where every voice contributes to better outcomes. Our commitment extends beyond the jobsite. Giving back to the communities where we live and work is central to who we are, with ongoing volunteer efforts that make a meaningful local impact. This people-first culture has earned us recognition as a Puget Sound Best Workplace every year since 2014. At Sequoyah, your work matters. You'll be part of a team that values your perspective, invests in your growth, and celebrates shared success. If you're looking for a place to build your career while making a real difference, we invite you to apply. Together, let's build something extraordinary.

About the role

Ready to be our next Service Guru? We'd love to start the conversation! At Sequoyah Electric, we're looking for a leader who can build teams, grow customer relationships, drive operational excellence, and help shape the future of our Service Division. As our Electrical Service Operations Manager, you'll lead the day-to-day performance and long-term growth of the business while developing people, strengthening partnerships, and delivering exceptional service for our customers. If you're someone who enjoys mentoring teams, solving challenges, building lasting customer relationships, and running a business like it's your own, we'd love to meet you.

We're not looking for someone to simply manage a department. We're looking for a leader who wants to build something meaningful, develop exceptional people, strengthen customer partnerships, and help shape the future of our Service Division. If you're ready to be our next Service Guru and help build a service organization worthy of Service GOAT status, apply today!

Responsibilities

Lead and Develop a High-Performing Team

• Recruit, mentor, coach, and develop project managers, service electricians, coordinators, and support staff.
• Establish clear expectations, accountability, and performance standards.
• Support employee growth through training, feedback, career development, and succession planning.
• Foster a culture built on teamwork, trust, safety, and continuous improvement.
• Lead team meetings, training initiatives, and performance management efforts.

Drive Business Growth and Customer Relationships

• Build and maintain strong relationships with customers, property managers, general contractors, and industry partners.
• Identify opportunities to expand existing customer relationships and develop new business opportunities.
• Support estimating, proposal development, and sales efforts.
• Serve as a trusted advisor to customers while promoting Sequoyah's service capabilities.
• Help grow recurring service revenue and strengthen long-term client partnerships.

Own the Business

• Manage division revenue, profitability, forecasting, budgeting, and financial performance.
• Monitor operational and financial KPIs to drive informed decision-making.
• Lead manpower planning and resource allocation efforts.
• Drive accountability throughout the order-to-cash process, including execution, billing, collections, and customer satisfaction.
• Support and manage a multi-million-dollar service business with a focus on sustainable growth and profitability.

Deliver Service Excellence

• Ensure service work is delivered safely, efficiently, and professionally.
• Improve responsiveness, communication, and customer experience across the division.
• Partner with field and office teams to solve challenges and remove roadblocks.
• Develop and implement processes that improve consistency, quality, and operational efficiency.
• Create an environment where customers view Sequoyah as their trusted electrical service partner.

Improve and Scale Operations

• Evaluate and improve workflows, procedures, and operational processes.
• Leverage service management software and technology to support efficiency and visibility.
• Champion continuous improvement initiatives throughout the division.
• Identify opportunities to streamline operations and support future growth.
• Implement best practices that improve performance and scalability.

Lead with Safety and Integrity

• Champion a culture where safety is a core value.
• Ensure compliance with company policies, industry regulations, and customer requirements.
• Promote quality workmanship and operational excellence.
• Support proactive risk management and problem resolution.
• Lead by example through professionalism, accountability, and integrity.

Requirements

• 15+ years of experience within the electrical construction, electrical service, or maintenance industry.
• 10+ years of experience leading commercial service electricians, project managers, or service teams.
• Experience leading employees with diverse responsibilities across operations, project management, customer service, and business development.
• Demonstrated success managing revenue, profitability, forecasting, budgeting, and departmental performance.
• Experience supporting estimating, proposals, sales efforts, and client relationship management.
• Experience utilizing service management software and business systems.
• Strong knowledge of the National Electrical Code (NEC).
• Strong leadership,