Electrical Service Operations Manager

At PPC Partners, we believe in the Power to Serve along with the Pursuit of Excellence. The following values guide our behaviors: A Servant's Heart — Focus on the Needs of Others, Wisdom — Insightful, Integrity — Honesty and Trustworthy, Courage — Decisive and Confident in Others, Humility — Modest and Respectful, Passion — Unfailing Dedication.

Responsibilities

• Planning & Operational Oversight:
  • Forecast what is to be done on a week-to-week basis, when, and by whom
  • Analyze and forecast factors that affect results to maximize efficiency
  • Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
• OPS Compliance:
  • Utilize the OPS System
  • Monitor work authorizations (I5 tools, job status reports, etc.)
  • Share manpower, resources, and tools across branches as needed
• Team Leadership & Development:
  • Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
  • Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
  • Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
  • Provide performance appraisals, feedback, and growth opportunities for team members
  • Promote continuous learning, professional development, and improvements
• Customer Relations & Service:
  • Procure service business
  • Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
  • Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
  • Take prompt action to resolve any customer complaints
• Financial Management & Profitability:
  • Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
  • Achieve minimum budgeted net profit for branch
  • Manage billing and collections
  • Track accounts receivable and manage working capital
  • Achieve minimum productivity requirements
  • Prospect for new business leads on an ongoing basis to ensure growth targets
• Safety/Hazard Recognition & Elimination:
  • Pre-plan and identify the methods to eliminate hazards daily by work task
  • Execute skill in observing habits and hazards of others and bringing it to their attention
  • Uphold safety as the most important goal of our company; support goal of achieving zero accidents
  • Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed
  • Obtain safety training as expected by all company personnel

Requirements

• High School Diploma (or equivalent) required
• Bachelor's Degree in Engineering (or related field) preferred
• 10+ years experience in engineering, project management, or technical leadership
• Past leadership or supervisory experience strongly preferred
• Familiarity with electrical power distribution, motion control, and project management tools

Skills

• Positive safety attitude and personal integrity — both are non-negotiable
• Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
• Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
• Proven ability to manage risk and profitability successfully
• Strong interpersonal and leadership skills; including the ability to manage diverse personalities
• Decisive and solutions-oriented
• Excellent customer service orientation; able to build trust with internal teams and external clients
• Effective at working independently and as a team leader, with the ability to guide and motivate others

Physical Requirements

Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise, and the need to stand and walk.