ELECTRICAL SERVICE DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

About the role

Mister Sparky of Colorado Springs is looking for an experienced Electrical Service Dispatcher / Customer Service Representative to join our team. This position is responsible for customer communication, scheduling, dispatching electricians, and managing daily service operations.

Responsibilities

• Answer customer calls, emails, and service inquiries professionally.
• Schedule and dispatch electricians using ServiceTitan.
• Manage and adjust technician schedules throughout the day.
• Coordinate emergency, same-day, and future service calls.
• Communicate job details, customer needs, materials, permits, and scheduling information to technicians.
• Monitor technician locations, availability, job progress, and schedule changes.
• Coordinate electrical permits, inspections, failed inspections, and return visits.
• Maintain accurate customer and job information in ServiceTitan.
• Assist with estimates, invoices, deposits, payments, and other administrative tasks.
• Handle customer concerns and follow up to ensure customer satisfaction.
• Work closely with technicians and management to maximize efficiency and customer service.

Requirements

• ServiceTitan experience (required)
• Residential electrical or home-services experience (required)
• 2+ years of dispatching, scheduling, or customer service experience (preferred)
• Strong understanding of how residential electrical service companies operate
• Basic understanding of electrical permits and inspections
• Strong computer and technology skills
• Excellent communication and customer service skills
• Strong organization, multitasking, and problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple technicians and appointments
• Ability to communicate effectively with electricians, customers, and management
• Hands-on ServiceTitan experience
• Experience in the residential electrical industry
• Understanding of the basic workflow of electrical home-service calls
• Confident communication with electricians and customers
• Understanding of electrical permits and inspection processes
• Comfortable with technology and learns new systems quickly
• Ability to make quick, effective scheduling and dispatching decisions
• Professional, organized, dependable, and customer-focused
• High school diploma or equivalent (preferred)

Benefits

• Bonus based on performance
• Health insurance
• Paid time off

Pay

$20.00 - $29.00 per hour