Electrical Service Department Manager

About the role

Manage and procure small projects of a highly technical nature. Direct the efficient installation of contractual obligations. Recognize and grow key customer relationships; sell, estimate, and manage safety & production in these ongoing turnkey relationships. Work closely with other department supervisors/managers to ensure customer and employee satisfaction and accurate manpower planning.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. The following values guide our behaviors:

• A Servant’s Heart – Focus on the Needs of Others
• Wisdom – Insightful
• Integrity – Honesty and Trustworthy
• Courage – Decisive and Confident in Others
• Humility – Modest and Respectful
• Passion – Unfailing Dedication

Responsibilities

Employee & Customer Satisfaction

• Satisfy customers to provide repeat sales and favorable recommendations.
• Survey all customers quarterly and at least once at project completion for quickly completed projects.
• Achieve a minimum customer satisfaction rating of 8.5 out of 10 points and respond to all comments for process improvement.
• Facilitate an annual employee survey in your area, aiming for 70% participation and a minimum score of 85%.
• Address all process improvement-related comments from surveys.

Sales & Profitability

• Achieve at minimum the budgeted net profit in the annual budget, which may be higher or lower than the established objective in the AC plan.
• Provide leads, estimates, budgets, customer proposals, and build relationships with repeat customers.
• Achieve a minimum budgeted sales goal for the annual year.

Safety/Hazard Recognition & Elimination

• Pre-plan and identify methods to eliminate hazards daily by work task.
• Demonstrate skill in observing habits and hazards of others and bringing them to their attention.
• Uphold safety as the most important goal of our company, supporting the goal of achieving zero accidents.
• Promote and encourage open communication between the field and office regarding all safety concerns, suggestions, improvements, and PPE needs.

Requirements

• High school education, G.E.D., or equivalent level of education required.
• Florida Electrical License preferred but not required.
• 2-4 years of service experience or technical background in a related field.
• Some exposure to construction required; 2 years of field training preferred.