Electrical & Mechanical Call Center Representative

Location: Virginia Beach, VA 23453 | Pay: $28–$31/hour | Schedule: Monday–Friday, 8:00 am–5:00 pm

About the role

Haulotte, a global leader in aerial work platforms, is seeking a Call Center Technician to join its Technical Support team. This is not a typical call center position — you will apply hands‑on heavy‑equipment expertise to diagnose hydraulic, electrical, and mechanical issues, guide customers through repairs, and provide expert support from a professional office environment. You’ll serve as a trusted technical resource for customers and service professionals across the network, using phone, email, diagnostic software, and video tools to minimize equipment downtime.

Responsibilities

• Troubleshoot hydraulic, electrical, and mechanical issues using phone, email, diagnostic software, and video support tools.
• Guide customers through equipment diagnostics, repairs, and technical solutions to minimize downtime.
• Interpret electrical and hydraulic schematics, research technical documentation, and identify replacement parts.
• Manage incoming technical inquiries, follow up on open cases, and ensure timely, accurate assistance.
• Document technical cases, customer interactions, and troubleshooting activities in Salesforce CRM.
• Collaborate with internal teams on warranty claims, technical campaigns, equipment registration, and spare parts inquiries.
• Program electronic control units (ECUs) and other machine control components to meet customer requirements.
• Participate in technical training and educational opportunities to stay current on Haulotte equipment and technology.

Qualifications

• Minimum 3 years of combined technical experience in heavy equipment repair, aerial work platforms, industrial machinery, material handling equipment, or field service.
• Advanced understanding of hydraulic, electrical, and mechanical systems.
• Ability to read and interpret electrical and hydraulic schematics.
• Experience troubleshooting motor controllers, machine controls, AC/DC circuits, and related equipment.
• Proficiency using diagnostic tools, including multimeters.
• Familiarity with technical documentation, equipment diagnostics, and repair procedures.

Skills

• Previous experience providing customer technical support, preferably in a call center or similar environment.
• Strong verbal communication, active listening, and customer service skills.
• Ability to explain complex technical issues clearly and professionally.
• Comfortable using computers, Microsoft Office, ERP systems, and CRM software such as Salesforce.
• Strong organizational skills with the ability to manage multiple cases and competing priorities.
• Customer‑first mindset and genuine passion for troubleshooting.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Leave
• 401(k) Retirement Plan
• Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Life Insurance

Pay

$28–$31 per hour.

Schedule

Monday through Friday, 8:00 am to 5:00 pm.