Electric Vehicle Service Technical Specialist

Position Summary

We are seeking an Electric Vehicle Service Technical Specialist at Orange EV, a leader in the electric vehicle industry. The ideal candidate will have a passion for product design, development, and customer engagement, along with a strong background in supporting service technicians.

Position Responsibilities

• Aid technicians with diagnosis and repair through phone, video call, or in-person support.
• Develop technical training materials such as Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
• Provide daily technical support to Orange EV Field Service and Customer Technicians.
• Collaborate with Manufacturing and Service Team Members to ensure ongoing support.
• Work closely with Product Engineering Departments on current and future product programs.
• Set up Service Diagnostic Computers and Tooling.

Position Qualifications

• Bachelor’s degree or Technical Certification in related field preferred.
• 4+ years of Automotive or related technical experience.
• High-voltage safety certification (e.g., NFPA 70E or OEM-specific HV credentials) preferred.
• ASE L3 (Light Duty Hybrid/Electric Vehicle) or equivalent manufacturer-specific credentials preferred.
• Occasional travel may be required.
• Physical requirements include occasional field work and the ability to lift components up to 50lbs.

Key Technical Skills

• Mastery of "Lockout/Tagout" (LOTO) procedures and the "Live-Dead-Live" testing methodology for high-voltage systems (300V–800V).
• Development and creation of written procedures and bulletins, as well as live phone support of field technicians.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).
• Expertise in lithium-ion battery health, including cell balance, thermal management, and Battery Management Systems (BMS).
• Proficiency with digital multimeters (DMMs), HV Isolation diagnostics, and Controller Area Network (CAN) diagnostics.
• Understanding of powertrain systems, including inverters, controllers, and electric motors.
• Working knowledge of pneumatic braking systems and hydraulic power steering and component systems.

EEO Information

Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment. We are committed to creating a workplace where everyone feels valued and respected.