Electric Power Generation Field Service Technician

About the role

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

Primary Responsibilities

• Provide customer support for on-site facilities through technical evaluations of specific applications, troubleshooting, and problem solving.
• Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory.
• Provide guidance, assistance, and training to service technicians and customers as requested.
• Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel.
• Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements.
• Write full reports on findings from field service events, with clear, concise information.
• Communicate daily clear comprehensive field reports regarding assigned units.
• Represent the Power Systems group in the field.
• Maintain service manuals.
• Perform all work in accordance with established time, quality standards and safety procedures.

Additional Responsibilities

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Required Qualifications/Skills

• Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment.
• Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
• Microsoft Office Software proficiency.
• Able to read electrical schematics and equipment mechanical drawings.
• Excellence at managing Customer relationships.
• High level of responsiveness, and a strong proactive attitude to problem solving.
• Adequate written and oral communication skills.
• Desire and aptitude to perform hands-on work.
• Must be 21-years-old or older.
• Valid, active driver's license.

Preferred Qualifications/Skills

• EGSA Certification.
• Technical Degree or Certification.

Values

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

What We Offer

• Full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure.
• Individual Bonus Opportunities Available.
• Techician Tool Allowance.
• 401k Plan Strong Company Match.
• Employee Profit Sharing.
• Financial Wellness Coaching.
• Employee Wellness Program.
• Medical, Vision, Dental Insurance.
• Prescription Drug Coverage.
• Flexible Spending Accounts.
• Short & Long Term Disability.
• Group Life Insurance.
• Personal Time Off.
• Paid Holidays.
• Paid Sick Leave.
• Career Development.
• Tuition Reimbursement.
• Ongoing Training.
• Advancement Opportunities.