EI Assistant/ Case Management

About the role

The Early Intervention Coordinator / Case Management Specialist will work closely with the EI Manager to support the day-to-day operations of the Early Intervention department. We are specifically looking for a candidate with previous Early Intervention experience who understands the workflow, documentation, compliance requirements, and time-sensitive nature of EI services.

Responsibilities

• Create and submit referrals through EI Hub.
• Open, manage, and maintain cases in ProviderSoft.
• Download, upload, and maintain required case documentation.
• Monitor and update authorizations, plans, and case statuses.
• Maintain transition logs and follow up with Service Coordinators regarding outstanding items.
• Manage case queues, assignments, and authorization tracking.
• Schedule IFSP meetings with Brooklyn Regional.
• Generate and distribute certificates to coordinators and providers.
• Prepare and send certified correspondence to families when required.
• Review session notes for accuracy, completeness, and compliance.
• Run and maintain weekly and monthly EI reports, including case status, authorization, progress, and outstanding-item reports.
• Auxiliary with audits and ensure documentation meets applicable regulatory and agency requirements.
• Identify outstanding or time-sensitive cases and escalate concerns to the EI Manager.
• Maintain consistent communication and follow-up with Service Coordinators, providers, families, and internal departments.
• Perform additional EI-related administrative and case-management responsibilities as assigned by the EI Manager.

Qualifications & Experience

• Previous Early Intervention experience is strongly preferred.
• Experience working with EI Hub, ProviderSoft, or similar Early Intervention systems is highly preferred.
• A High School Diploma required; Associate's or Bachelor's Degree preferred.
• Knowledge of Early Intervention case workflows, authorizations, documentation, and compliance requirements.
• Strong computer and Microsoft Office skills.
• Excellent organizational and time-management abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple cases, deadlines, and competing priorities.
• Strong attention to detail and follow-through.
• Ability to work independently while also collaborating effectively with the EI Manager and broader team.
• Professional, dependable, and comfortable working in a fast-paced, deadline-driven environment.