Case Management Assistant
The Hampton - Newport News Community Services Board is seeking a Case Management Assistant to provide administrative and care coordination support for our Adult Mental Health Case Management team.
About the role
If you are organized, detail-oriented, and enjoy helping others through exceptional coordination and customer service, this is an excellent opportunity to build a meaningful career in behavioral health. You'll play an important role in helping individuals access services by supporting the daily operations of the Case Management program.
Responsibilities
- Complete intake screenings and coordinate appointments for new referrals.
- Assist with care coordination and service linkage for individuals receiving case management services.
- Maintain a caseload of non-billable clients and ensure timely follow-up.
- Enter accurate and timely documentation into the electronic health record (EHR).
- Support Case Managers with administrative tasks and service coordination.
- Monitor and maintain intake, screening, and caseload tracking systems.
- Organize tasks, calendars, and communications using Microsoft Outlook.
- Maintain an up-to-date directory of community resources and referral information.
- Communicate professionally with individuals receiving services, families, hospitals, and community partners.
- Perform other administrative and program support duties as assigned.
Requirements
- Associate's Degree in Human Services (such as Social Work, Psychology, Sociology, Counseling); OR
- Three (3) years of clerical experience and at least six (6) months experience working with individuals living with serious mental illness.
Schedule
Monday - Friday, 8:30 a.m. to 5:00 p.m.
Pay
Annual salary: $37,799
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account (FSA)
- Paid Annual Leave and Sick Leave
- 11 Paid Holidays
- Virginia Retirement System (VRS)
- Opportunities for professional growth and development
The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks.