EHR Support Specialist

About the role

The Electronic Health Records Support Specialist is a fully remote position responsible for the completion, maintenance, and tracking of all EHR-related activities involving documents and emails received electronically from clinical units. This role involves significant data entry and ensuring all data is properly entered in real time into multiple EHR systems. The specialist runs the Support Help Desk, serves as an expert in all Practice Management EHR functions, and resolves data issues for clinical staff. They maintain clear communication with clinical staff and supervisors to research, reconcile, and resolve questions related to clinical paperwork, the EHR database, MHWin system, or ongoing electronic processes.

Responsibilities

• Complete, maintain, and track all EHR-related activities, including documents and emails sent electronically from clinical units.
• Perform data entry and ensure all data is accurately entered in real time into multiple EHR systems.
• Operate the Support Help Desk and resolve data issues for clinical staff related to EHR data entry.
• Maintain expertise in all Practice Management EHR functions.
• Communicate with clinical staff and supervisors to research, reconcile, and resolve questions about clinical paperwork, the EHR database, MHWin system, or electronic processes.

Requirements

• High School Diploma (required).
• At least 2 years of business experience.
• At least 2 years of experience working in an Electronic Health Record (required).
• Proficiency in a variety of computer programs, including MS Office.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organization and attention to detail to track and prepare data accurately and timely.
• Ability to problem-solve and interpret instructions in written, oral, or schedule form.

Preferred Qualifications

• Experience with a PCE Electronic Health Record.