EHR Support Analyst II

To qualify, you must live in the Myrtle Beach, SC area today.

About the Role

The EHR Support Analyst II serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second-level support as a broad clinical subject matter expert to resolve incidents or fulfill requests, and leadership of new module/application testing and implementation for the facility.

This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials, deliver hands-on training, and implement division standardization, utilization, integration, and optimization plans for clinical applications. An EHR Support Analyst II may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

Responsibilities

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities.
• Provides second-level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts, service resources, and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products.
• Provides on-call assistance as needed.
• Leads, monitors, and facilitates new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of facility-specific dictionaries.
• Provides input for customization of division policies and procedures, training, and best practices for use within the facility.
• Develops training materials and delivers hands-on training as needed.
• Actively promotes and supports division standardization, utilization, integration, and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

Requirements

• Understanding of clinical operations and processes.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer focus.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to complete work.

Qualifications

• Bachelor's degree preferred.
• RN strongly preferred.
• One to three years’ experience in clinical application support or related clinical work experience.
• Licensing or credentials within specific clinical specialty preferred, if available.
• Possession/maintenance of specialty clinical licensure is strongly desired.
• Valid state driver’s license and proof of auto insurance, if applicable.
• Occasional intermittent local travel required.

Skills

• Proficiency in various programming and clinical application reporting tools (preferred).
• Customer service orientation and/or training (preferred).

Benefits

Grand Strand Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.