EHR Organizational Change Manager (OCM)

Position Description

The Organizational Change Manager will oversee day-to-day project activities related to change management and adoption. Responsibilities include identifying issues and risks, facilitating discussions, documenting project management artifacts, and conducting post-implementation reviews.

• Manage day-to-day project activities related to change management and adoption
• Identify issues and risks and recommend possible issue and risk mitigation strategies
• Facilitate State agency and Contractor discussions/meetings
• Facilitate focus groups to discuss bottlenecks hindering adoption, and establish a mitigation plan
• Document and deliver project management-related artifacts
• Deliver recommended actions to improve and optimize adoption using Data Analytics and Best Practices
• Conduct a survey assessment to identify potential risk
• Develop a tailored strategy, training, and communication plan
• Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan, stakeholder analysis, and resistance management plan

Additional Responsibilities

• Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term success
• Utilize interactive dashboards and reports to visualize and trend adoption metrics
• Measure the success of change and provide lessons learned
• Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Understand the client's organization and change management issues, explain the factors involved, and shape organizational solutions to deliver value to the client
• Conduct organizational change readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
• Create and manage measurement systems to track and report on the adoption, utilization, and proficiency of individual changes
• Identify resistance and performance gaps, and work to develop and implement corrective actions
• Help re-align the organization, its people, and their actions with critical businesses
• Develop surveys, newsletters, and other communication materials as needed
• Facilitate project meetings, assign and manage tasks for change activities

Education & Experience

• Bachelor's degree in Business, Communications, Organizational Development, or a related field
• Certified Change Management Professional (CCMP) certification is desirable
• At least ten (10) years of experience in project management
• At least eight (8) years of experience managing complex IT development projects, preferably those involving electronic health record systems
• Experience in a leadership role for at least three (3) successful projects with an organizational change management component
• Experience using PMI's Project Management Body of Knowledge (PMBoK) methodologies and artifacts
• Previous experience with large-scale, technology-related change
• Previous experience working with Electronic Health Record implementations
• Previous experience working with State Government IT development projects