EHR App Credentialed Trainer I

Responsibilities

• Performs classroom instruction and facilitates efforts for in-person training, virtual training and experiential learning as it relates to Electronic Health Record application.
• Participates in projects and other enterprise-wide clinical program initiatives.
• Provides application-specific, technical and operational/clinical support services at-the-elbow and virtually during go-lives, upgrades and efficiency requests.

Requirements

• Serves as primary trainer and/or facilitator for the training team.
• Performs training and facilitation duties and manages classroom responsibilities related to in-person and virtual classroom instruction, facilitation, and experiential learning, including but not limited to, managing class roster and attendance, sending meeting invites, answering learner questions, and classroom management.
• Provides implementation, efficiency, and support outreach.
• Consults with other technical and application specialists to assess needs and identify solutions to ensure efficiency.
• Works with customer groups to evaluate and offer suggestions on efficient use of the software to meet business and clinical needs.
• Works to gain general application knowledge and contributes while developing knowledge.
• Works to maintain knowledge of system workflows in keeping with current system upgrades.
• Attends training sessions and maintains broad knowledge of the systems in order to support users.
• Administers and coordinates educational processes related to the presentation and evaluation of training, including but not limited to, classroom preparations, managing class roster, attendance, and post-class evaluation review.
• Applies current learning concepts and techniques to implement, manage, and evaluate classroom and virtual training and experiential learning initiatives.
• Reviews, troubleshoots, and resolves training specific requests and incidents.
• Collaborates with stakeholders to seek resolution of system issues and communicates risk implications.

Qualifications

• Associate's degree and 1 year of relevant experience required
• Bachelor's degree preferred
• Or equivalent combination of education and experience
• Experience in application project management preferred
• Clinical, revenue cycle, patient access and/or systems training experience preferred
• Experience in healthcare or educational environment preferred

Skills and Abilities

• Strong attention to detail, ability to develop critical thinking skills and creative solutions to complex problems required
• Strong verbal and written communication, teamwork, relationship building and follow-up skills required
• Demonstrates or ability to develop exceptional presentation and public speaking skills required
• Strong questioning, listening, analytical, interpersonal and organizational skills required
• Skilled in using MS Office applications, Zoom, SharePoint and/or Learning Management Systems preferred

Benefits

The University of Rochester offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$55,955.00 - $78,336.00

Schedule

UR - Day (United States of America)