Credentialed Trainer I

Location: 95 Old Short Hills Road, West Orange, NJ 07052

Status: Full-time, salaried | Shift: Day

Pay Range: $62,476.45 - $88,248.00 per year

About the Role

The Credentialed Trainer delivers Epic and Informational Technology (IT) function educational programs and supports end users. Utilizes current curriculum, lessons, and training materials to conduct Epic and other IT application training for end users. Collaborates with members of the project and training team to assist in developing and maintaining the training program.

Responsibilities

• Ensure quality of work is satisfactory and timely based on deadlines stipulated by Principal Trainers and Leadership
• Maintain professionalism as a representative of the Training Team
• Provide support for customers for workflow reinforcement, activations, and initiatives
• Facilitate regular training course offerings serving as the lead instructor or co-instructor
• Demonstrate a thorough knowledge of application training curricula
• Maintain administrative pre-course and post-course processes
• Respond to customer needs and collaborate with other training staff to identify and develop appropriate technological solutions for teaching and learning
• Maintain continued ticket communication with customers and close incidents catalog tickets
• Communicate with higher-level Credentialed Trainers and Principal Trainers to determine necessary escalation
• Perform ancillary duties such as General Float and Site Coordinator
• Escalate issues as needed to Principal Trainer

Requirements

• Associate’s degree
• Passing Credentialing Program and Panel in at least one application (expectation of the role)

Qualities

This role might be for you if you:

• Are dependable
• Are detail-oriented
• Have excellent problem-solving skills
• Can be adaptable in regard to business needs

Benefits

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support employees’ physical, emotional, social, and financial health:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more