EFP - Operations Associate

Duties And Essential Job Functions

• Serve as the primary point of contact for customers via phone and email
• Process customer purchase orders accurately and in a timely manner
• Communicate order status, lead times, and shipping updates to customers
• Collaborate with production and manufacturing teams to ensure on-time delivery
• Resolve customer concerns professionally and efficiently
• Prepare and coordinate outgoing shipments, including documentation and labeling
• Receive incoming materials and verify accuracy against purchase orders
• Inspect shipments for damage and communicate discrepancies
• Maintain accurate inventory records
• Coincide with carriers and track shipments as needed
• Maintain organized vendor records and documentation
• Support cost control and supplier performance tracking
• Enter invoices, receipts, and financial transactions into accounting systems
• Aid with accounts payable and accounts receivable processing
• Maintain accurate and organized financial and operational records
• Provide general administrative support as needed

Required Qualifications

• High school diploma or GED required; Associate degree in Business, Accounting, Supply Chain, Logistics, or related field preferred
• Two or more years of experience in customer service, purchasing, logistics, accounting support, inventory management, or manufacturing administration preferred
• Strong verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to maintain professionalism and positive working relationships with customers, vendors, and team members
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Experience with ERP, MRP, accounting, or inventory management systems preferred
• Basic math and analytical skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Skills And Competencies

• Strong problem-solving and analytical skills
• High attention to detail and accuracy
• Effective communication and collaboration skills
• Self-motivated with the ability to work independently and as part of a team
• Ability to work cross-functionally with vendors, suppliers, and internal teams
• Ability to maintain confidentiality and professionalism

Safety Requirements

• Ability to sit for extended periods of time
• Frequent use of hands and fingers for typing and computer work
• Occasional stooping, bending, and reaching may be required
• Standard office and manufacturing environment exposure