Operations Associate

About the role

The Operations Associate contributes to the success of the overall operation by assisting in various roles throughout the club. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.
• Operate cash register.
• Process payments.
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls.
• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash or credit card handling and/or member account charges.
• Perform café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• State Food Handler Certification.
• Responsible Beverage Service (RBS) state certification (if serving alcohol).
• Greet members and guests upon arrival to the Pool Area.
• Work as a Host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up).
• Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding Club programming and facilities updates.
• Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean.
• Provide towels as needed, assist with towel operation.
• Operate cash register, process payments through cash or credit card handling and/or member account charges.
• Perform café opening and/or closing duties, as required.
• Warmly greet each member with a smile.
• Check members and guests in by verifying their membership.
• When necessary, audit cars parked in garage.
• Perform any opening and/or closing duties, as required.
• Aid in maintaining the cleanliness and stock levels throughout the Club.
• Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Aid in laundry functions that include collecting, washing, drying, and folding towels.
• Communicate timely and follow up, as appropriate.
• Participate in required events, programs, meetings, and trainings.

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Food Safety certified (if applicable).
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipates the needs of others, and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.