Operations Associate

Key Responsibilities

• Monitor general platform activity and develop a deep understanding of how users interact with all offerings available on our menu
• Analyze platform and user data alongside the Customer Success team to identify trends, opportunities, and areas for improvement
• Assist the Trading team by reporting pricing discrepancies, assessing market performance, and overseeing platform liability
• Flag and escalate platform bugs, data inconsistencies, and internal system concerns
• Support ad hoc finance and regulatory projects, including, but not limited to, policy editing, tax organization, and administrative responsibilities
• Storyboard process adjustments that increase efficiency and optimize user experience

What We're Looking For

• 2+ years of professional experience is preferred, but recent graduates and early-career candidates are encouraged to apply
• Passion for sports gaming, fantasy sports, prediction markets, or related industries
• Exceptional attention to detail with a customer-first mindset
• Advanced proficiency in Microsoft Excel and a working knowledge of SQL
• Strong communication skills and ability to collaborate across multiple teams
• Excited to work in a fast-paced environment with evolving priorities
• Flexible and willing to work evenings, weekends, and major sporting events when needed

Location

We are based in NoHo in New York City. This is an in-person role.

Compensation

$70k - $100k

About the Role

The Role: We’re hiring an Operations Analyst to help support the continued rapid growth of Onyx. This is a highly visible, hands-on role focused on platform monitoring, data analysis, issue identification, and operational excellence in a fast-paced startup environment. The ideal candidate is detail-oriented, analytically minded, passionate about the sports world, and excited to wear multiple hats while helping build an industry-defining company.